About Us

At Velanorae, we believe lighting plays an important role in how a room looks, feels, and functions. The right fixture can provide necessary illumination while contributing to the atmosphere and character of a space.

We offer chandeliers, pendant lights, wall lights, and related lighting products for customers seeking practical and decorative lighting options for their interiors.

Lighting for Different Spaces

Every room has different lighting requirements. Some spaces may benefit from a prominent central fixture, while others may require focused lighting or a more subtle decorative accent.

Our goal is to help customers explore lighting products suited to different rooms, layouts, and design preferences. Customers should review each product’s available dimensions, specifications, and installation information before placing an order.

Our Product Offering

Velanorae’s product offering includes:

  • Chandeliers
  • Pendant lights
  • Wall lights
  • Related lighting products

Product availability may change over time. The product page for each item provides the most current available information about that product.

Our Approach

Clear Product Information

Lighting purchases can involve important considerations, including product dimensions, specifications, installation requirements, finishes, and included components.

We aim to present available product information clearly so customers can review the details and make informed purchasing decisions.

Customers with questions about a product may contact us at info@velanorae.com before placing an order.

Transparent Store Policies

We provide customer-facing information about:

  • Order handling and delivery estimates
  • Shipping costs
  • Order tracking
  • Returns and exchanges
  • Refund processing
  • Order cancellations
  • Accepted payment methods
  • Customer support

Customers should review the applicable policies before completing a purchase.

Customer Support

Velanorae provides support for questions about products, orders, shipping, tracking, returns, exchanges, cancellations, and refunds.

For assistance with an existing order, customers should include their order number and the email address used during checkout.

We aim to respond to customer inquiries within 48 business hours.

Lighting Installation and Safety

Lighting products may contain electrical components and should be handled carefully.

Before installation, customers should:

  • Inspect the product for visible damage.
  • Confirm that the expected components are included.
  • Review the product specifications.
  • Read and follow the supplied installation instructions.
  • Confirm that the product is appropriate for the intended installation location.
  • Avoid installing or using a product that appears damaged or defective.

Installation should be completed by a qualified or licensed electrician where required and in accordance with applicable electrical and building requirements.

Our Mission

Our mission is to provide customers with access to lighting products that combine visual appeal and practical function, supported by clear product information, transparent store policies, and accessible customer support.

Contact Us

Questions about our products or an existing order may be submitted using the following information:

Store Name: Velanorae
Address: 1044 John St, Salinas, CA 93905, United States
Email: info@velanorae.com
Operating Hours: Monday–Friday, 8:00 AM–7:00 PM (GMT-8)
Expected Response Time: Within 48 business hours

For questions about an existing order, please include your order number and the email address used to place the order.