Shipping policy
Last updated: July 19, 2026
At Velanorae, we aim to provide clear and transparent information about how orders are processed, shipped, tracked, and delivered.
This Shipping Policy applies to eligible chandeliers, pendant lights, wall lights, and related lighting products purchased from Velanorae for delivery within the United States.
1. Shipping Region and Currency
Shipping region: United States
Transaction currency: United States Dollars (USD)
We currently provide standard shipping to eligible delivery addresses within the United States.
Customers are responsible for entering a complete and accurate shipping address during checkout. Please review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
2. Business Days
Our shipping and order-processing business days are:
Monday–Friday
Saturday and Sunday are not considered business days for order handling.
Orders placed during a weekend will begin processing on the next available business day.
3. Order Cut-Off Time
Our daily order cut-off time is:
2:00 PM (GMT-8)
Orders placed before 2:00 PM (GMT-8) on a business day will begin the handling process that business day.
Orders placed after 2:00 PM (GMT-8) will begin the handling process on the next business day.
Beginning the handling process does not mean that the order will ship on the same day. Each order remains subject to the handling timeframe stated below.
4. Handling Time
Our standard handling time is:
1–2 business days
Handling time begins when an eligible order enters processing and ends when the package is handed to the shipping carrier.
During this period, the order may be reviewed, prepared, packaged, and transferred to the carrier.
Orders placed after the daily cut-off time or during a weekend begin handling on the next business day.
5. Transit Time
After an order has been handed to the shipping carrier, the estimated transit time is:
7–9 business days
Transit time begins when the carrier receives the package and ends when the package is delivered to the customer’s shipping address.
Transit time does not include Velanorae’s handling time.
6. Total Estimated Delivery Time
The total estimated delivery timeframe combines the handling and transit periods:
- Handling time: 1–2 business days
- Transit time: 7–9 business days
- Total estimated delivery time: 8–11 business days
The estimated delivery timeframe begins when the order enters handling.
Orders placed after 2:00 PM (GMT-8) or during a weekend will begin handling on the next business day.
Delivery timeframes are estimates rather than guaranteed delivery dates. Carrier disruptions, severe weather, address problems, access restrictions, or other circumstances outside Velanorae’s reasonable control may affect delivery.
7. Shipping Costs
Free standard shipping is available for eligible orders delivered within the United States.
There is no standard shipping charge for eligible orders.
Any applicable cost shown during checkout should be reviewed before the order is submitted. Customers will not be charged an undisclosed standard shipping fee after completing an order.
8. Shipping Confirmation and Tracking
After your order has shipped, Velanorae will send a shipping-confirmation email to the email address used during checkout.
The email will include:
- Your tracking number.
- A tracking link.
- Available shipment and delivery updates.
Tracking information is supplied by the shipping carrier. Carrier tracking may not update immediately after the shipping-confirmation email is sent.
Please review the tracking link for the most recent available shipment information.
9. Delivery Instructions
Customers should monitor the carrier’s tracking information and follow any delivery instructions provided by the carrier.
Depending on the delivery address and the carrier’s procedures, additional access information may be needed for apartments, gated properties, reception areas, commercial buildings, or other restricted locations.
Velanorae does not control the carrier’s delivery procedures or the exact time of delivery.
10. Delivery Delays
Occasional delivery delays may result from circumstances such as:
- Carrier network disruptions.
- Severe weather.
- High carrier shipping volumes.
- An incomplete or incorrect shipping address.
- Access restrictions at the delivery location.
- Other events outside Velanorae’s reasonable control.
If your package has passed the 8–11 business-day estimated delivery window or the tracking information has not updated for an unusual period, contact us at info@velanorae.com.
Please include your order number and the email address used to place the order so that we can review the available shipment information.
11. Damaged Packages or Products
Please inspect your package and product as soon as reasonably possible after delivery.
If the package or product arrives damaged, contact info@velanorae.com promptly and provide:
- Your full name.
- Your order number.
- Photographs of the external packaging.
- Photographs of the damaged product or components.
- The available tracking information.
- A clear explanation of the damage.
We may request a short video when reasonably necessary to help demonstrate the reported issue.
Do not install or continue using a lighting product that appears damaged or defective.
Damaged, defective, incomplete, or incorrect products will be reviewed according to our Return and Refund Policy.
12. Missing Packages
If the carrier’s tracking information shows that a package was delivered but you cannot locate it, please:
- Check the delivery area, mailbox, reception desk, and other secure locations around the property.
- Ask members of your household or building personnel whether they accepted the package.
- Review any delivery photograph or notice provided by the carrier.
- Contact the carrier for additional delivery information.
- Contact Velanorae at info@velanorae.com if the package remains missing.
When contacting us, include your order number and the email address used to place the order. We will review the available shipping information and communicate the appropriate next steps.
13. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error, contact info@velanorae.com as soon as possible.
We will attempt to update the address before the order ships, but an address change cannot be guaranteed once the order has entered handling.
A shipping address generally cannot be changed by Velanorae after the order has been transferred to the carrier.
If a package is returned because the address entered during checkout was incomplete, incorrect, or undeliverable, we will contact the customer to discuss the available options.
14. Refused or Unclaimed Deliveries
If a package is refused, left unclaimed, or returned after unsuccessful delivery attempts, contact info@velanorae.com.
After the returned package is received, its condition will be reviewed. Any return or refund request will be handled in accordance with the eligibility conditions and procedures in our Return and Refund Policy.
15. Order Changes and Cancellations
You may request an order cancellation before the order has shipped.
You may also request a shipping-address correction before shipment.
To request a cancellation or address correction, contact info@velanorae.com as soon as possible and include:
- Your full name.
- Your order number.
- The email address used to place the order.
- The requested cancellation or address correction.
We cannot complete a cancellation after the order has shipped.
If the order has already shipped, it must first be delivered. You may then request a return in accordance with our Return and Refund Policy, including its eligibility requirements and 30-day return window.
16. Contact Us
For questions about shipping, tracking, delivery, or an existing order, contact us using the information below.
Store Name: Velanorae
Address: 1044 John St, Salinas, CA 93905, United States
Email: info@velanorae.com
Operating Hours: Monday–Friday, 8:00 AM–7:00 PM (GMT-8)
Expected Response Time: Within 48 business hours
When contacting us about an existing order, please include your order number and the email address used to place the order.