Contact Us

At Velanorae, we are committed to providing clear and helpful customer support. Please contact us if you have questions about our chandeliers, pendant lights, wall lights, related lighting products, existing orders, shipping, returns, exchanges, or general store information.

Contact Information

Store Name: Velanorae
Address: 1044 John St, Salinas, CA 93905, United States
Email: info@velanorae.com
Operating Hours: Monday–Friday, 8:00 AM–7:00 PM (GMT-8)

How to Contact Us

You can reach our customer support team by email at info@velanorae.com.

For questions about an existing order, please include the following information in your message:

  • Your order number
  • The email address used to place the order
  • A clear description of your question or concern
  • Relevant photographs, if you are reporting a damaged, defective, or incorrect item

Providing complete information helps us review your request and respond more efficiently.

Response Time

We aim to respond to all customer inquiries within 48 business hours.

Our business days are Monday through Friday. Messages received outside our operating hours, on weekends, or on public holidays will be reviewed during the next available business day.

Please note that the response timeframe refers to the time required for our team to review and reply to your message. Some requests may require additional time to investigate or resolve.

Order Support

For assistance with an order, please contact us as soon as possible. We can help with questions related to:

  • Order status
  • Shipping and tracking information
  • Order cancellations before shipment
  • Returns and exchanges
  • Refund status
  • Damaged or incorrect products
  • General product information

Order cancellations are available only before the order has shipped. Once an order has been shipped, it may need to be handled through the applicable return process.

Returns and Exchanges

Eligible products may be returned within 30 days of delivery.

Returns and exchanges must be approved before an item is sent back. After approval, Velanorae will provide a prepaid downloadable return shipping label at no cost to the customer.

Please do not send a product back before receiving return approval and instructions from our customer support team.

Important Notice

Velanorae will communicate with customers through info@velanorae.com. Please verify that messages concerning your order come from our official email address.

We value your questions and feedback and will make every reasonable effort to provide accurate, transparent, and helpful assistance.