Payment Policy

Last updated: July 19, 2026

At Velanorae, we aim to provide customers with clear and transparent information about payments, billing details, declined transactions, order cancellations, and refunds.

This Payment Policy applies to purchases of chandeliers, pendant lights, wall lights, and related lighting products made through the Velanorae website.

1. Accepted Payment Methods

Velanorae accepts the following payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Only payment methods displayed and available during checkout can be used to complete an order.

The availability of a digital wallet may depend on the customer’s device, browser, account eligibility, payment-provider settings, or other conditions determined by the applicable payment provider.

If a particular payment option does not appear during checkout, it is not available for that transaction.

2. Transaction Currency

All product prices, order totals, and payments on the Velanorae website are displayed and processed in United States Dollars (USD).

If your card, bank account, or digital wallet uses another currency, your bank or payment provider may convert the transaction into your account currency.

Any currency-conversion rate, foreign-transaction fee, or related charge is determined by your bank or payment provider and is not controlled by Velanorae.

3. Payment Authorization

By submitting an order, you authorize the applicable payment provider to charge the total amount displayed during checkout to your selected payment method.

Before submitting payment, carefully review:

  • The products in your order.
  • Product quantities and selected variations.
  • The billing address.
  • The shipping address.
  • The order total.
  • The selected payment method.

An order cannot be completed unless the payment is successfully authorized or otherwise confirmed by the applicable payment provider.

4. Billing Information

Customers must provide complete and accurate billing, shipping, and contact information during checkout.

Depending on the selected payment method, requested information may include:

  • Full name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Telephone number, when requested during checkout.
  • Payment information required by the selected payment provider.

The billing information entered during checkout should match the information associated with the selected payment method.

Incorrect, incomplete, or inconsistent information may cause the payment provider to decline the transaction or request additional action from the customer.

5. Payment Security

Payments should be completed only through the payment options presented during the Velanorae checkout process.

Do not send full card numbers, card security codes, digital-wallet passwords, banking credentials, or other sensitive payment credentials to Velanorae by email.

Payment authorization and account-security decisions may be handled by the selected bank, card issuer, digital wallet, or payment provider under its applicable terms and security procedures.

Customers are responsible for protecting their payment-account credentials and should promptly contact their payment provider if they notice suspected unauthorized activity.

6. Failed or Declined Payments

A payment may be declined or may fail to complete for reasons determined by the customer’s bank, card issuer, digital wallet, or payment provider.

Possible reasons may include:

  • Incorrect billing information.
  • Insufficient available funds.
  • An expired or restricted card.
  • A payment-provider security check.
  • A temporary technical issue.
  • An account or transaction restriction imposed by the payment provider.

When a payment is unsuccessful, customers should:

  1. Review the billing and payment information entered during checkout.
  2. Confirm that the payment method is active and has sufficient available funds.
  3. Review any message displayed by the payment provider.
  4. Contact the bank, card issuer, or digital-wallet provider for assistance.
  5. Try another payment method displayed during checkout, where appropriate.

Velanorae cannot override a bank’s, card issuer’s, or payment provider’s authorization decision.

An order will not be shipped until payment has been successfully confirmed.

7. Pending Payments and Temporary Authorizations

In some cases, a bank, card issuer, digital wallet, or payment provider may display a payment as pending or place a temporary authorization on the selected payment method.

Pending transactions and temporary authorizations are controlled by the applicable payment provider.

If an order is not completed or is cancelled, the payment provider may release a temporary authorization rather than display a separate refund. The time required for the authorization to disappear may vary by provider.

Contact your bank or payment provider for information about a pending transaction or temporary authorization.

8. Order Cancellations

You may request an order cancellation before the order has shipped.

To request a cancellation, email info@velanorae.com as soon as possible and include:

  • Your full name.
  • Your order number.
  • The email address used to place the order.

A cancellation cannot be completed after the order has shipped.

When an eligible paid order is successfully cancelled, any approved refund will be issued to the original payment method.

If the order has already shipped, you may request a return after delivery in accordance with Velanorae’s Return and Refund Policy, including its eligibility conditions and 30-day return window.

9. Refunds

Refund eligibility is governed by Velanorae’s Return and Refund Policy.

Approved refunds are issued to the original payment method used for the purchase.

For example:

  • A card payment will be refunded to the card used for the purchase.
  • A PayPal Wallet payment will be refunded through PayPal.
  • An eligible digital-wallet payment will be refunded through the original payment channel.

Refunds cannot be redirected to a different card, payment method, account, or person.

For approved product returns, Velanorae processes the refund within 10 business days after the returned product has been inspected and the refund has been approved.

Velanorae will send an email after the refund has been processed. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If an approved refund has not appeared, contact your payment provider and email info@velanorae.com for assistance.

10. Payment Disputes

Customers may contact Velanorae about an order or payment concern before submitting a payment dispute so that we can review the issue and explain the available resolution process.

When contacting us, include:

  • Your full name.
  • Your order number.
  • The email address used during checkout.
  • A clear description of the issue.
  • Relevant transaction information that does not disclose sensitive payment credentials.

Payment disputes are reviewed by the applicable bank, card issuer, or payment provider under its own procedures and requirements.

Nothing in this section limits any dispute rights available under applicable law or the terms of the customer’s payment provider.

11. Contact Us

For questions about payments, billing, order cancellations, or refunds, contact us using the information below.

Store Name: Velanorae
Address: 1044 John St, Salinas, CA 93905, United States
Email: info@velanorae.com
Operating Hours: Monday–Friday, 8:00 AM–7:00 PM (GMT-8)
Expected Response Time: Within 48 business hours

When contacting us about an existing order, include your order number and the email address used to place the order.

For your security, do not include full card numbers, security codes, passwords, or banking credentials in your email.